What Information Will Be Collected And How is it Used?
When you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Your credit card and expiration date are not stored after time of purchase or for future purchases. Your contact information, such as name, e-mail address and postal address, also may be used to contact you about sales and special offers available on this Web site and new site features, unless you have opted not to receive promotional communications in connection with this Web site.
We collect and store certain other non personally-identifiable information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Most browsers accept cookies automatically but allow you to disable them.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide a valid email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at [email protected] in the USA, and [email protected] in Canada, or by phone at (519) 473-9864.
In What Instances Will Information Be Shared And With Whom?
We engage third parties to perform services on our behalf in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
We also may offer you the opportunity to purchase products and services provided by third parties, such as magazine subscriptions and extended warranty plans. If you purchase any of these products or services, we will provide your personal information to the third parties that provide them, but we authorize these third parties to use this information only in connection with the products and services they provide.
How Can I Access, Correct and Update My Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "Profile" within the header area of this Web site. You may also request access to your personal information in our custody or control by sending an email request to [email protected] in the USA, and [email protected] in Canada. There may be instances where we may not be able to provide you with access, for example, where the information contains confidential commercial information.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
To opt out of receiving promotional material, click on the "unsubscribe" hyperlink contained in promotional emails we send you.
What Happens When I Link To or From Another Web Site?
Need to Return an Item?
E-mail us at [email protected] in the USA, and [email protected] in Canada or call and we will guide you through the return process--you will be provided with all instructions needed for returns. After packing your return, please send it back to us as instructed by our customer service representative. We'll notify you via e-mail when we've processed your refund. Certain products, including custom built items cannot be returned for full refund, please ask before ordering an item which features customization or is of a significant value.
Within 30 days of delivery of your shipment (including gifts), you may return any of the following items to Hudson Boat Works, for any reason, for a full refund of the item(s) only (not including any shipping related charges):
- Any item in its original condition
- All packaging and decorative materials in original condition
Please note that we cannot accept the return of customized items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased from Hudson Boat Works.
Replacement of Damaged or Defective Items
Hudson Boat Works can replace items at our discretion only if they are defective or damaged. Please send a detailed email to [email protected] in the USA, and [email protected] in Canada in order to receive instruction for replacement of items.
We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.